Thales

UX Analysis, UI Design Test & Validation for development support
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The ask

Designing Thales’s F2G AI Platform for Seamless Airport Onboarding

Krein assisted Thales's R&D team with design support for the F2G project, an AI facial recognition platform conceived to be deployed across all airports supported by Thales's information systems. The platform's primary goal is to deliver an extremely fast onboarding process, powered by a distinctive digital identity for each passenger.

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+30%
Process acceleration
-45%
Human errors
Our Approach

F2G Platform Design Thinking Workshops: Enhancing Usability for Airport Operators and End Users

Krein conducted two Design Thinking workshops involving Thales's R&D Project Managers and Development Team. The tech infrastructure — both hardware and software — had already been implemented upstream, encompassing a video image acquisition device, facial recognition AI software, and a variant management Plesk.

The workshop strategy was designed to analyse the platform's usability from two distinct perspectives: that of the airport desk operator and that of the end user.